EVALUATION REQUEST
Fax: 1.212.252.0637

TO CONTACT US PLEASE
CALL 1-800-372-2927

 

INSTRUCTIONS: Print the form, fill it out, sign, fax us a copy and include the original with the media/equipment you ship.

Contact Information

Company / Organization:

Contact:

Address:

Tel:

Fax:

Email:

Cell/Pager:

Referring Reseller (if applicable):

Is this the first time you have used NY Computers?

Media for Recovery

Media Type: ___HD, ___Tape, ___Floppy, ___ DVD, ___CD, ___Jaz, ___Zip,

___Memory Card, ___Uploaded File, ___Other (specify):

Can we break the seals on the media?

___ YES (This may void warranty)    ___ NO

Manufacturer:

Operating System and Version:

Model:

How many partitions or volumes on the media?

Serial #:

How much data is on the media?

What are the most important files, folders, and directories to be recovered?
(eg. /My Documents)

What media should be used to return your data?

___CD ROM (Suitable for 2GB of data or less)

___DVD

___The formatted drive I will send or have included

___I wish to buy a data drive from NY Computers

___Tape (specify type and software required): ____________________

___Other (specify): ____________________________

Circumstances

Circumstances of Failure or In- Accessibility:

What remedies have already been tried?

Media Return Details

You are responsible for return shipping costs. Please enter your return information, if you are aware now.

FedEx, Airborne or Purolator Account Number for Return:

I will pay for FedEx return shipping:

I will ask you to dispose of my media:

I will pickup my media:

Terms and Conditions

1. Authorization
The client authorizes NY Computers Data Recovery Labs to conduct an evaluation of the media sent to determine the nature of the damage and provide an estimate of recovery cost and timing. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval.
The client authorizes NY Computers Data Recovery Labs, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
2. Legal Rights
The client is the legal owner or authorized representative of the legal owner of the property and all data contained therein sent to NY Computers.
Any property left with NY Computers unclaimed for 90 days, will be disposed. At which time, NY Computers shall have no liability to the client or any third party.
3. Limited Liability
NY Computers Data Recovery Labs shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will NY Computers be liable for any loss of data or loss of revenue or profits or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if NY Computers has been advised of the possibility of damages or loss to persons or property. NY Computers's liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
Client and NY Computers agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at NY Computers's option, additional attempts by NY Computers to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of NY Computers's services would be much greater if NY Computers undertook more extensive liability.
Client is aware of the inherent risks of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data and inability to recover data, or inaccurate or incomplete data recovery, including those that may result from the negligence of NY Computers, and assumes any and all known risks of injury and property damage that may results.
4. Confidentiality
NY Computers agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment except to employees or agents of NY Computers subject to confidentiality agreements or as required by law.
5. Payment
Payment is due in full upon completion of successful recovery, prior to release of data (whether shipped, picked up or downloaded), unless by special previous arrangement.
The client is financially responsible for all shipping costs, custom duties and taxes to and from NY Computers.
Company cheques/checks and bank transfers are welcome. We also accept VISA, Mastercard, American Express and Discover.
6. Warranty
NY Computers makes no warranty, express or implied, and NY Computers disclaims any warranty of any kind, including any warranty of merchantability or fitness for a particular purpose.
7. Agreement
The parties shall submit all disputes relating to this Agreement (whether contract, tort or both) to arbitration, in accordance with the Rules of the American Arbitration Association. Either party may enforce the award of the arbitrator in a Court of competent jurisdiction. The parties understand that they are waiving their rights to a jury trial. The arbitration shall take place in the Country in which the NY Computers laboratory performing the services is located and the laws of the State in which such laboratory is located shall apply.



Approved By (Print):__________________________________________ Date:___________________________

Signature:
X___________________________________________________

Where Are You Shipping Your Media?
Call Ahead to Arrange for Weekend and After Hours Service


New York , USA Lab

NY Computers
1270 Broadway
Suite 509
New York, New York
10001 USA
Open Mon-Fri.

Let us know your media is coming. FAX this form and the Courier Waybill to 1-212-252-0637
Revision: December 19, 2004


WeRecoverData.com - Packaging Instructions

Packaging Instructions

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc..

  • ESD (Electrostatic Discharge), a familiar form of Electrostatic Discharge, often called "static electricity", is the shock we receive after walking across a carpet. In a technical environment, ESD can be very costly by harming devices or components. ESD may cause a catastrophic failure that appears immediately or a latent failure in which gradual degradation occurs during use, resulting in eventual failure.
  • Before moving a computer, hard drive or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in computer chassis.
  • Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives.

Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:

  • Wrap media in an anti-static bag or similar material to prevent ESD.
  • Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
  • Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.
  • If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation required.

Make sure it is clearly labeled as FRAGILE and don't forget to include the completed and signed .

Tel: 1-800-372-2927, 212-252-0040 , Fax: 1-212-252-0637,
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